SkyNetMed ("Company," "we," "us," or "our") provides customers with access to a wide range of medical supplies and equipment, including mobility aids. This Payment Policy ("Policy") outlines the terms and conditions that govern the acceptance, processing, and refund of payments for products and services offered by the Company.
- Payment Methods
The Company accepts the following forms of payment:
- American Express
- Google Pay
- Meta Pay
- Shop Pay
- Diner's Club
To use Shop Pay, customers need to:
- Activate their cards before use, if applicable.
- Be able to make online purchases.
- Have billing information that matches their bank account on file. For example, the zip code needs to match the billing address.
- Have a Visa, Mastercard, American Express, or other card that we support (see footer of this page).
- Use a supported debit or credit card. For example, some prepaid cards aren't supported.
If the customer is using Shop Pay Installments, then Capital One cards aren't accepted.
The Company does not charge any additional fees for payments made through any of the above methods, unless the payment service provider charges a fee. In such cases, the customer will be responsible for the fee incurred.
- Refunds and Returns
The Company offers a 30-day Refund Policy for all products purchased through the Company's website, with the exception of custom-made items, sale items, discounted items, perishable items, and consumables. To initiate a refund, customers must contact the Company's customer service department within 30 days of receipt of the product or click here. Products must be returned in their original packaging and in new, unused condition. Refunds will be processed within 10 business days of receipt of the returned product. Return Policy and Refund policy.
- Security Measures
The Company takes the security of customer information very seriously and has implemented industry-standard measures to protect against fraud and unauthorized access to customer information. This includes the use of SSL encryption for all online transactions, and compliance with the Payment Card Industry Data Security Standards (PCI-DSS).
- Payment Terms
All payments are due at the time of purchase. In the event that a customer is unable to make payment, the Company reserves the right to delay shipment of the product(s) until payment is received in full. Any outstanding balance must be settled before the customer is able to place any further orders with the Company.
- Dispute Resolution
In the event of a dispute over payment, the Company will work with the customer to resolve the issue in a timely and amicable manner. If the dispute cannot be resolved through mutual agreement, the parties may seek resolution through mediation or arbitration.
- Changes to Payment Policy
The Company reserves the right to change this Policy at any time and will provide notice of any changes through our website. By continuing to use the Company's products and services following any changes to this Policy, customers agree to be bound by such changes. It is the customer's responsibility to check the Payment Policy periodically for changes.